FAQ

Upon ordering your part, we ask you to provide your Vin number as well as your paint code. With this information, we contact the vehicle manufacturer to verify which part is needed for your vehicle and double-confirm your paint code. For example, if you needed a rear bumper with backup sensors, the vehicle manufacturer would have this information in their system based on your Vin number. *As a note, this process is for 'Genuine OEM' parts only. If you need us to verify an 'OE Replacement' part, please reach out to us or make a note on your order.

OE Replacement parts are aftermarket and come from third-party companies other than the vehicle manufacturer. These parts can be significantly less expensive than OEM, but do not have guaranteed fitment like a genuine part. - High-quality aftermarket alternatives designed to meet OEM specifications - Engineered to look and function like OEM parts - Significantly more budget-friendly, often 20-60% less than OEM parts - Great for older vehicles or those looking to save without compromising on quality - While fitment isn't guaranteed, our expert team carefully selects and inspects each part to ensure the best possible match

OEM stands for Original Equipment Manufacturer, which means it comes directly from the manufacturer like Honda or BMW. This is important to guarantee panels, tabs, etc have factory fitment and would be the same part originally on your vehicle when it was brand new. These parts tend to be more expensive, but they are guaranteed to have perfect fitment. - Sourced directly from the vehicle manufacturer ​- Guaranteed perfect fitment, eliminating installation headaches - Identical to the part being replaced, ensuring seamless integration - Ideal for lease vehicles or those looking to maintain 100% original components

Since there are so many pieces to modern bumpers, tailgates, etc, we only provide the painted part itself. All your existing hardware and pieces can be transferred over to the new part unless they are damaged.

To match the vehicle manufacturers, we use PPG Envirobase High Performance Waterborne Paint.

Though your part is dry when shipped, paint dries from the outside in. This means there is a potential cure time of 30-45 days from the time your part is painted before you want to apply a clear bra, wax, etc.

Unfortunately, due to modifications needed upon installation on your vehicle, we are unable to paint and send you aftermarket body kits at this time.

Absolutely! Please feel free to contact us anytime with your questions.

Once your order is placed, it takes 5-7 business days (1-1.5 weeks) for your new part to be ready for either pick-up, delivery, or shipping. Nationwide Shipping typically takes an additional 3-5 business days.

Each part is carefully packaged, NEVER FOLDED to prevent any damage to the fresh paint. We provide shipping to all 48 states within the continental USA. For more information, please visit the following link... https://www.paintedoemparts.com/nationwideshipping

The white powder is baby powder which we use to protect the paint during shipping or delivery from the bubble wrap. You can simply rinse the part to remove.

Though this does not happen often, this is called imprinting. This is easily corrected with a microfiber towel and a rubbing compound. We prefer the Meguiar's Ultimate Compound, but any rubbing compound will work. If you would prefer us to send you some, please feel to reach out to us.

All our shipments are insured in case of damage in transit. When received, please inspect your part to ensure there is not damage and note if there is any damage to the box with the delivery driver. If there is damage, take picture of the box and part so we can take care of the claim for you.

Depending on your vehicle's make, the most common places your paint code can be found are inside the driver-side door jam, glove box, or under the hood on the vehicle information sticker. If you are having trouble, we always use your vin # to confirm the correct color for your vehicle. Feel free to enter the general color (black, white, blue, etc) in the paint color section and we will take it from there! For more information on paint codes and location, please visit the following link: https://www.paintedoemparts.com/post/how-to-find-car-paint-code

Please fill out the form located on our part inquiry page, call us, or send us an email from the contact us page so we can find it for you.

Painted OEM Parts will accept returns at any time as long as they are returned in the same condition they were received. We will replace goods that you have purchased from us which are incorrect, damaged, or defective, at no cost to you. Please contact us to describe the problem with photos, and our customer service team will be in touch with a resolution. If the resolution is to return the item, a prepaid return label and shipping instructions will be provided. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us, and we must be able to validate the damage/ defect/ error. If you no longer want or have buyer's remorse for the goods purchased from Painted OEM Parts, you may return them to Painted OEM Parts. Returns will receive a refund of the price of the item and any applicable taxes issued in the original form of payment used to purchase the item. Items must be returned in new or like-new condition and in their original packaging. Shipping costs will not be refunded unless the item is being returned because it is incorrect, damaged, or defective. Painted OEM Parts reserves the right to refuse any returns if they do not meet our return requirements.

No, since the parts we are sending you are direct bolt-on, OEM or OE Replacement parts, you can use all the hardware that is currently on your vehicle for installation. If you want to use all new hardware or need hardware, we recommend contacting your local dealer for any unpainted parts.

We no longer provide mobile installation, but can provide installation at our facility in Loveland, CO. Please contact us if interested in this service.

We have a Lifetime Warranty and a Satisfaction Guarantee on all our parts. If there are any issues, please contact us so we can make it right for you. For more information, please visit the following link... https://www.paintedoemparts.com/warranty

Since we use the highest quality in materials and paint, we provide a Lifetime Warranty on all our products. This covers any fading, peeling, or cracking under normal wear and tear. However, this does not cover any chemical or physical damage.

Yes. The warranty doesn't cover damage caused by accidents, improper installation, chemical exposure, or any form of physical impact. Regular maintenance and proper care are essential to maintain warranty coverage.

To initiate a warranty claim, please contact our customer service team via email at support@paintedoemparts.com. We'll guide you through the process, which typically involves providing photos of the issue and, in some cases, returning the part for inspection.