Question 1

Q. How do you know which part is needed for my specific vehicle's sub-model, options, and/ or trim level?

Accepted Answer

Upon ordering your part, we ask you to provide your Vin number as well as your paint code. With this information, we contact the vehicle manufacturer to verify which part is needed for your vehicle and double-confirm your paint code. For example, if you needed a rear bumper with backup sensors, the vehicle manufacturer would have this information in their system based on your Vin number. *As a note, this process is for 'Genuine OEM' parts only. If you need us to verify an 'OE Replacement' part, please reach out to us or make a note on your order.

Question 2

Q. What is an Aftermarket OE Replacement part?

Accepted Answer

OE Replacement parts are aftermarket and come from third-party companies other than the vehicle manufacturer. These parts can be significantly less expensive than OEM, but do not have guaranteed fitment like a genuine part.
- High-quality aftermarket alternatives designed to meet OEM specifications
- Engineered to look and function like OEM parts
- Significantly more budget-friendly, often 20-60% less than OEM parts
- Great for older vehicles or those looking to save without compromising on quality
- While fitment isn't guaranteed, our expert team carefully selects and inspects each part to ensure the best possible match

Question 3

Q. What is a Genuine OEM part?

Accepted Answer

OEM stands for Original Equipment Manufacturer, which means it comes directly from the manufacturer like Honda or BMW. This is important to guarantee panels, tabs, etc have factory fitment and would be the same part originally on your vehicle when it was brand new. These parts tend to be more expensive, but they are guaranteed to have perfect fitment.
- Sourced directly from the vehicle manufacturer
​- Guaranteed perfect fitment, eliminating installation headaches
- Identical to the part being replaced, ensuring seamless integration
- Ideal for lease vehicles or those looking to maintain 100% original components

Question 4

Q. Does the part come with grilles, hardware, trim, etc?

Accepted Answer

Since there are so many pieces to modern bumpers, tailgates, etc, we only provide the painted part itself. All your existing hardware and pieces can be transferred over to the new part unless they are damaged.

Question 5

Q. What paint do you use?

Accepted Answer

To match the vehicle manufacturers, we use Glasurit 100 Line, BASF’s premium waterborne paint system.

Question 6

Q. When can I apply a clear bra, wax, etc my new part?

Accepted Answer

Though your part is dry when shipped, paint dries from the outside in. This means there is a potential cure time of 30-45 days from the time your part is painted before you want to apply a clear bra, wax, etc.

Question 7

Q. Can you paint aftermarket body kits?

Accepted Answer

Unfortunately, due to modifications needed upon installation on your vehicle, we are unable to paint and send you aftermarket body kits at this time.

Question 8

Q. I am having trouble figuring out how to install my part...can you help?

Accepted Answer

Absolutely! Please feel free to contact us anytime with your questions.

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