Frequently Asked Questions
Q. How do you know which part is needed for my specific vehicle's sub-model, options, and/ or trim level?
Q. What is an Aftermarket OE Replacement part?
Q. What is a Genuine OEM part?
Q. How long does it take once I place my order?
Q. Where can I find my Paint Code?
Q. Do the bumpers come with grilles, fog lamps, hardware, etc?
Q. Do you still offer Mobile Installation for Colorado Customers?
Q. What if I am not in Colorado?
Q. I just received my part, what is the white powder?
Q. When can I apply a clear bra, wax, etc my new part?
Q. It looks like the packaging/ bubble wrap left a mark on my part, what do I do?
Q. What if my part arrives damaged?
Q. Do you Warranty your work? What if there is a problem with my order?
Q. Can you paint aftermarket body kits?
Q. I can't find my vehicle make, model, and/ or part I need...what do I do?
Q. Do I need to purchase any hardware to install my part?
Q. I am having trouble figuring out how to install my part...can you help?
- Upon ordering your part, we ask you to provide your Vin number as well as your paint code. With this information, we contact the vehicle manufacturer to verify which part is needed for your vehicle and double confirm paint code. For example, if you needed a rear bumper with back up sensors, the vehicle manufacturer would have this information in their system based on your Vin number.
Q. What is an Aftermarket OE Replacement part?
- OE Replacement parts are aftermarket and come from third-party companies other than the vehicle manufacturer. These parts can be significantly less expensive than OEM, but usually do not fit 100% like a genuine part.
Q. What is a Genuine OEM part?
- OEM stands for Original Equipment Manufacturer, which means it comes directly from the manufacturer like Honda or BMW. This is important to guarantee panels, tabs, etc. have factory fitment and to look like it did when the vehicle was brand new. These parts tend to be more expensive, but they are guaranteed to have perfect fitment.
Q. How long does it take once I place my order?
- Once your order is placed, it takes 5-7 business days for your new part to be ready for either pick-up, delivery, or shipping. Nationwide Shipping typically takes an additional 3-5 business days.
Q. Where can I find my Paint Code?
- Your Paint Code can be found inside the driver side door jam or under the hood on the vehicle information sticker. If you are having trouble, we can get the Paint Code for you from the vehicle manufacturer based on your Vin Number.
Q. Do the bumpers come with grilles, fog lamps, hardware, etc?
- Since there are so many pieces to modern bumpers, we only provide the painted bumper itself. All your existing hardware and parts can be transferred over to the new bumper unless they are damaged.
Q. Do you still offer Mobile Installation for Colorado Customers?
- We no longer provide mobile installation, but can provide installation at our facility in Loveland, CO. Please contact us if interested in this service.
Q. What if I am not in Colorado?
- For our Out of State Customer, we provide shipping to all 48 states within the continental USA. Each part is carefully packaged, NEVER FOLDED to prevent any damage to the fresh paint. Click Here for more details.
Q. I just received my part, what is the white powder?
- The white powder is baby powder which we use to protect the paint during shipping or delivery from the bubble wrap. You can simply rinse the part to remove.
Q. When can I apply a clear bra, wax, etc my new part?
- Though your part is dry when shipped, paint dries from the outside in. This means there is a potential cure time of 30-45 days from the time your part is painted before you want to apply a clear bra, wax, etc.
Q. It looks like the packaging/ bubble wrap left a mark on my part, what do I do?
- Though this does not happen often, this is called imprinting. This is easily corrected with a microfiber towel and a rubbing compound. We prefer the Meguiar's Ultimate Compound, but any rubbing compound will work. If you would prefer us to send you some, please feel to reach out to us.
Q. What if my part arrives damaged?
- All our shipments are insured in case of damage in transit. When received, please inspect your part to ensure there is not damage and note if there is any damage to the box with the delivery driver. If there is damage, take picture of the box and part so we can take care of the claim for you.
Q. Do you Warranty your work? What if there is a problem with my order?
- We have a Lifetime Warranty, and a 100% Money Back Guarantee on all our parts. If there is any issues, please contact us so we can make it right for you. Click Here for more details.
Q. Can you paint aftermarket body kits?
- Unfortunately due to modifications needed upon installation on your vehicle, we are unable to paint and send you aftermarket body kits at this time.
Q. I can't find my vehicle make, model, and/ or part I need...what do I do?
- Please fill out the form located on our part inquiry page, call us, or send us an email from the contact us page so we can find it for you.
Q. Do I need to purchase any hardware to install my part?
- No, since the parts we are sending you are direct bolt-on, OEM or OE Replacement parts, you can use all the hardware that is currently on your vehicle for installation. If you want to use all new hardware or need hardware, please feel free to contact us.
Q. I am having trouble figuring out how to install my part...can you help?
- Absolutely! Please feel free to contact us anytime with your questions.
